Return, Refund and Exchange Policy

1. Eligibility for Returns, Refunds and Exchanges

Items sold are non-refundable and non-exchangeable, except under the following circumstances:

• The wrong item was sent by the merchant.

• The item received does not match the specifications, description, features, or information advertised on the website.

• The item received is spoiled, damaged, or defective upon delivery.

• The delivery exceeds the timeline specified in the company’s Shipping Policy.

2. Required Evidence for Refund Requests

Customers requesting a refund must provide the following:

• A clear, continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.

• A clear video demonstrating the first use of the item, where applicable.

• Relevant photographs, order details, or any other supporting documents requested by the company.

3. Refund Method

Approved refunds will be issued to the original payment method or the customer’s bank account, as applicable.

4. Refund Processing Timeline

Once a refund has been approved, it will be processed within 7–14 business days, depending on the payment method and the processing time of the relevant payment provider.

All return and refund requests must be submitted to mogan_sport_planet@outlook.com within 24 hours of receiving the item.

Requests submitted after the 24-hour period, or without the required evidence specified above, will not be accepted.